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YouTube Responds to Comment Backlash By Improving the Bob Filter

youtube bob When YouTube switched the entire site over to the Google+ based comment system, I’m sure they thought they were doing what was best for everyone. Or, they didn’t care and they just wanted to increase traffic to Google+ for all sorts of financial reasons.

No, that can’t be it. A site that depends on the continued presence of content providers and users would never put financial gain in front of user satisfaction. . . would they?

Either way, they made the change and the Bob Army arrived – guns a blazing.

The new comment system forces people to be themselves in a world where people want to be anything but. And I’m not talking about people who want to fake a name for nefarious reasons. YouTube is a creative society where a lonely teen can be the popular kid with a rockin’ name and cool avatar. I know plenty of TV fans who create videos that they want to share only with their fannish friends not their co-workers and family members. Nothing wrong with that. But strangely, YouTube either doesn’t understand or doesn’t care.

The one thing the system does do well is filter out spam and abusive comments so they never hit the page. I like that. But I’d like it more if they’d work the bugs out, like the ability to moderate old comments that got stuck in the filter. Seriously, YT – let me either delete them all or approve them all, I’m sick of checking the filter notice only to see the same old comments I couldn’t moderate last week.

YouTube knows we’re unhappy and so they’re taking steps to make things right. . . . . (insert laugh here.)

From the YouTube Creator Blog:

An Update on YouTube Comments

Since we launched the new comments experience on YouTube two weeks ago, we’ve received a lot of feedback from creators on the increase in comment spam. While the new system dealt with many spam issues that had plagued YouTube comments in the past, it also introduced new opportunities for abuse and shortly after the launch, we saw some users taking advantage of them.

They actually sound surprised that people have found a new way to game the system. That’s in our nature. Even if the new comment system was the next best thing to an XBox One, people would find a way to abuse the system.

We’ve worked hard to combat the increase in spammy comments and have made a number of updates, including:

  • Better recognition of bad links and impersonation attempts

  • Improved ASCII art detection

  • Changing how long comments are displayed

We know the spam issues made it hard to use the new system at first, and we’re excited to see more of you getting involved as we’ve fixed issues. New features like threaded conversations and formatted comments are coming to life, thanks to you and your fans.

Basically, they improved the filter system so it grabs all of those Bob’s Army comments.

I’d also like an explanation of “Changing how long comments are displayed.” Does that mean comments will disappear after a time? I don’t’ understand that.

So what’s next? We’re moving forward with more improvements to help you manage comments on your videos better. Bulk moderation has been a long standing creator request and we’ll be releasing tools for that soon. At the same time, we’re also working on improving comment ranking and moderation of old-style comments.

Bulk moderation would be a joy. And it seems they’re looking into those old comments that are stuck in the filter. That’s good news, too.

But that’s the end of the blog post. They say thanks for sticking with us and then they sign out.

The one thing they don’t address is the Google+ login that has everyone in an uproar. Why wouldn’t you at least acknowledge that. Say, yes, we understand this is cramping your style but we feel strongly that it will make YouTube better for everyone. People won’t be satisfied but at least it’s a response.

What’s your take on this new comment system. Is it leaning more toward the better or the worse? And do you think YouTube will stick with the Google+ login requirement?

via Marketing Pilgrim - Internet News and Opinion


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