Skip to main content

Behavior Flow: Better Insights, Better Marketing

While there are thousands of different pieces of data available in Google Analytics, unfortunately there aren’t thousands of hours in each month for us to slice and dice this data into something useful. Our time limits mean actionable data need to be right at our fingertips — not always easy with a program that grows more robust as time passes.

So how do we solve the problems we face? Is traffic not engaging with your website? Are particular channels not impressed with what you’re offering? Do you even know how to tell if those channels are performing well?

Help is here! Behavior Flow was a previously buried, and fairly difficult to navigate, section of Google Analytics that created a pretty chart, with lots of colors and squiggly lines, but not much readily-available, actionable content. This has changed significantly in the recent past — and it is now quite easy to address the behavior of certain segments of visitors and their behavior on your website.

It’s time to stop blaming the channel and start adjusting your content to meet the wants and needs of that channel. Here’s a scenario:

A client is not very happy with the performance of their Pinterest traffic. It seems that nearly every Pinterest visitor drops off after viewing one page (high bounce rate.) The question then surfaces: what can we do to improve this? Of course, A/B Testing is a key component; but before you can test, you have to find out what pages are really causing the issues.

Using the Behavioral Flow Report, we can isolate pages, or sources, or even keywords, and analyze how visitors behave once they land on our website. We can then follow the path a successful visit takes and try to isolate why that visit was successful when others were not. You can use RegEx to pick out sections of your website, groups of products, and more.

To configure the report, first choose “Behavior” and then “Behavior Flow” from the sidebar in Google Analytics.

behavior flow

Once you have navigated to the Behavior Flow report, you must decide what type of traffic you want to segment. I’ll show an example of segmentation based on Source here.

First, click on the drop down menu at the top of the Behavior Flow report. Type in “Source” and choose the item from the drop down menu. You can see there are quite a few options here.

ML behavior flow 11-2013 b

Once you choose “Source,” you’ll see all of your traffic sources come up on the flow diagram. If you want to isolate one source, click on the box and you’re given 3 options. You can highlight all traffic that flows through that source, only the traffic that originates at that segment, and Group Details.

ML Behavior Flow 11-2013 c

Group Details lets you include all of the URLs that have been touched by visitors who came to the site from your indicated source. I prefer to keep things focused and choose “view only this segment.”

Behavior flow 7

Now we can see the starting or (landing) page as well as the first and second set of pages that visitors interacted with. The “10-no-sew” page had a huge drop off — so that is obviously a problem. Traffic from Pinterest does tend to bounce a lot — but there are some tactics we can employ to get visitors to look at other pages.

By combining scroll depth tracking with behavior flow, we can see where on a page the visitor is abandoning the content and place hooks above those points — within the content or within the sidebars — that encourages the visitor to review related posts. For our 10-no-sew post we know the following: 98%+ of traffic abandons the site (bounces) after viewing this page.

behavior 8

We also know that a majority of the traffic never goes below 25% down the page:


Using this information from scroll depth and behavior flow, we can then brainstorm some tactics to keep visitors interested in the page. This is my hobby site, so it always has a lot of work on the “to do” list. Here are a few things I might try:

  • Most “related posts” plugins show those posts at the bottom of the page, but would moving them into the sidebar, or into a block in the middle of the content, encourage users to stay on your site and view another page? If this is your goal, creating an A/B test could answer that question for you.

  • Can adding a contextual link to further reading within the content solve the issue easily and still preserve the flow of the article?

  • You could find out, using scroll depth, at what point on the page most content is abandoned and set up a popup that points to related content. Popups can be tricky and not so user friendly — so make sure you’re doing this for the right reasons and not just to inflate visitor counts.

There are a nearly infinite number of ways you can slice and dice data in Google Analytics. Behavior flow gives a nice visualization that can be used to show clients or coworkers where the content is failing and where the message needs to be changed.

via Marketing Land


Popular posts from this blog

How to Get SMS Alerts for Gmail via Twitter

How do you get SMS notifications on your mobile phone for important emails in your Gmail? Google doesn’t support text notifications for their email service but Twitter does. If we can figure out a way to connect our Twitter and Gmail accounts, the Gmail notifications can arrive as text on our mobile via Twitter. Let me explain:Twitter allows you to follow any @user via a simple SMS. They provide short codes for all countries (see list) and if you text FOLLOW to this shortcode following by the  username, any tweets from that user will arrive in your phone as text notifications. For instance, if you are in the US, you can tweet FOLLOW labnol to 40404 to get my tweets as text messages. Similarly, users in India can text FOLLOW labnol to 9248948837 to get the tweets via SMS.The short code service of Twitter can act as a Gmail SMS notifier. You create a new Twitter account, set the privacy to private and this account will send a tweet when you get a new email in Gmail. Follow this account …

Instagram Story links get 15-25% swipe-through rates for brands, publishers

Instagram may arrived late as a traffic source for brands and publishers, but it’s already showing early signs of success, driving new visitors to their sites and even outperforming its parent company, Facebook.For years brands, publishers and other have tried to push people from the Facebook-owned photo-and-video-sharing app to their sites. Outside of ads and excepting a recent test with some retailers, Instagram didn’t offer much help to companies looking to use it to drive traffic. So they had to find workarounds. They put links in their Instagram bios. They scrawled short-code URLs onto their pictures. And they typed out links in their captions.Then last month Instagram finally introduced an official alternative to these hacky workarounds: the ability for verified profiles to insert links in their Instagram Stories.Almost a month after the launch, 15% to 25% of the people who see a link in an Instagram Story are swiping on it, according to a handful of brands and publishers that h…

Five great tools to improve PPC ads

Every digital marketer wants to reach the top position on the search engine results. However, if you’ve recently launched a new website or your niche is saturated, starting with paid search ads sounds like a good idea.Strategically created PPC campaigns can drive leads, sales or sign-ups to your websites. You know what? In fact, businesses earn an average of $8 for every dollar they spend on Google Ads.Optimizing PPC campaigns is not easy, but it’s very powerful if you do it properly. Just like SEO, it is essential to conduct extensive keyword research, optimize ad copy, and design high-converting landing pages.Fortunately, there are a lot of effective PPC tools that will help you analyze your competitors’ PPC strategies, figure out tricks in their campaigns, and improve your PPC campaigns.If you are ready to take an evolutionary leap in your PPC advertising, take a look at my list of five amazing tools to save you time, give you crucial insights, and raise money for your business.Fiv…