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Showing posts from June 18, 2017

Learn From These 7 Awesome Customer Service Lessons On Social Media

Competent customer service – one aspect that separates the wheat from the chaff, and the truly creative brands from the mediocre.If you’ve ever been asked the question:How important is customer service?The right answer would be:Never important enough.Social media has been one of the fastest growing marketing platforms in recent years, and it gives you a huge audience for you to interact with.How huge? Well, let’s find out…A glance at reveals that the top 3 social media platforms total about 3.8 billion users.Yes, almost 4 billion…This is a monumental number of people who form a huge market which has become nigh impossible to ignore.Alright, fine. So what does this actually do for your business and brand reputation?The fact that social media has so much reach can give you an unbeatable advantage when it comes to getting in touch with your customers one-on-one.J.D. Power has written a detailed articleabout how important customer service is to brand image. Though it’s a bit …